FAQs
Frequently Asked Questions
Q: What size beds do you have in the rooms?
A: The Eagle Owl Room features a super king-size bed, which can be converted into twin beds if requested in advance. The Tawny Owl and Barn Owl rooms each have a standard UK double bed, suitable for two adults.
Q: Do the rooms have baths?
A: No, all our rooms are fitted with modern walk-in showers — we do not have any bathtubs.
Q: Are toiletries provided?
A: Yes, we provide eco-friendly hand wash, shower gel, shampoo, and conditioner in refillable dispensers in each room. If you prefer specific brands, we recommend bringing your own.
Q: Is there a hairdryer in the room?
A: Yes, each room is equipped with a hairdryer for your use.
Q: Are towels provided?
A: Yes, each guest is provided with one bath towel and one hand towel. Facecloths are available upon request.
Q: Can my child stay with us if they’re under 16 but well-behaved?
A: Hoot House is an adults-only bed and breakfast. However, we do accept guests aged 16 or older. Unfortunately, we are unable to accommodate children under the age of 16.
Q: Do you offer free Wi-Fi?
A: Yes, complimentary unlimited Wi-Fi is available to all guests.
Q: Are pets allowed?
A: We are currently unable to accommodate guest pets.
Q: Can you cater for special dietary requirements?
A: We offer a breakfast as described in our breakfast section. We will do our best to cater to gluten-free and dairy-free diets if notified in advance, but we cannot guarantee the ability to cater to more specific or personalised diets such as vegan, halal, kosher, etc. Guests are welcome to bring their own items such as non-dairy milk or gluten-free bread, and we’re happy to store these for you to use at breakfast. Please let us know in advance if you’ll be bringing anything.
Q: Do you offer evening meals?
A: We don’t provide evening meals, but guests are welcome to use our shared facilities, which include a fridge, microwave, toaster, omelette maker, and egg boiler. These are available at any time for you to prepare simple meals.
Q: What payment methods do you accept for deposits and balances?
A:Deposit: If you book through our website or a booking platform, deposits must be paid online via debit or credit card.
Direct Bookings (phone or email): Deposits can be paid by card over the phone or via bank transfer.
Balance: The remaining balance can be paid upon arrival by bank transfer, debit/credit card, or cash.
We do not accept cheques or American Express.
Q: Is parking available?
A: Due to our central location on Victoria Street in the heart of St Anne, we do not have private parking. However, there is free street parking nearby on the High Street, and two public car parks just a few minutes' walk away — one near the Medical Centre and one at The Butes. Most of the island is easily walkable from Hoot House. Taxis are available.
Q: Is the tap water safe to drink?
A: Yes, tap water is perfectly safe to drink throughout the property.
Q: Are all rooms en-suite?
A: The Eagle Owl and Tawny Owl rooms have en-suite bathrooms. The Barn Owl room has its own private bathroom located directly next to the room, for your exclusive use.
Q: Is your property suitable for guests with mobility issues?
A: Unfortunately, we are not equipped to accommodate guests with mobility impairments. All guest rooms are located on either the first or second floor, accessible only via stairs.
Q: Can I bring my own pillow?
A: Absolutely — you are more than welcome to bring your own pillow if it helps you sleep better.
Q: Can you arrange items like balloons, flowers, or chocolates for special occasions?
A: Yes, we’d be delighted to help you celebrate a special occasion by arranging locally sourced items such as flowers, chocolates, balloons, or wine — all at the guest’s own cost. Please provide at least 48 hours’ notice, as local shop availability is limited, particularly on bank holidays and Wednesday or Saturday afternoons when many places close. You're also very welcome to bring your own items if you prefer.
If you have a question that’s not answered here, please feel free to contact us directly — we’re always happy to help!