Data Protection

Privacy Notice – Hoot House Bed & Breakfast, Alderney

Last updated: June 2026

1. Who we are

We are Hoot House, a small bed and breakfast in Alderney, Channel Islands.

We are responsible for your personal information when you book directly with us. If you book through Booking.com, they also handle your information separately.

2. What information we collect

We may collect:

Your name

Email address and phone number

Booking details (dates, number of guests, room booking)

Special requests (such as allergies or accessibility needs)

Payment information (if you pay us directly)

Messages you send us (email, phone, or online forms)

If you book through Booking.com, we receive your booking details from them.

3. Why we use your information

We use your information to:

Manage your booking

Contact you about your stay

Take payments and issue refunds

Meet legal and tax requirements

Keep our property and guests safe

Answer your questions

4. Legal reasons we use your data

We only use your data when we have a valid reason, such as:

To provide your booking (contract)

To follow the law (for example tax records)

To run our business safely and properly (legitimate interests)

With your permission (for example marketing emails, if used)

5. Who we share your data with

We do not sell your information.

We may share it with:

Booking.com (if you book through them)

Payment providers or banks

Accountants or tax authorities (if required by law)

Website, email, or IT service providers

Emergency services (only if needed for safety)

6. How we store your data

We store your information securely.

We keep it only as long as needed:

Booking records: usually up to 6 years (for tax reasons)

Enquiry emails: usually 1–2 years if you do not book

7. Your rights

You can ask us to:

See what data we hold about you

Correct incorrect information

Delete your data (in some cases)

Stop or limit how we use your data

To do this, contact us at: stay@hoothousealderney.com

8. Keeping your data safe

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

9. Contact us

If you have any questions:

Hoot House, 32 Victoria Street, Alderney GY9 3TA

Email: stay@hoothousealderney.com

Phone: 07781 145645

10. Complaints

If you are not happy with how we handle your data, you can contact:

Office of the Data Protection Authority (ODPA) – Guernsey

https://www.odpa.gg

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